ZipQuarry is a tool that helps you contact strangers about your business. That makes Section 6 the part of this document that actually matters. If you read one section, read that one.
1. This agreement
These Terms of Service (“Terms”) are an agreement between you and Northbound Software Studio (“Northbound,” “we,” “us”), a software studio based in Toronto, Ontario, Canada, governing your use of ZipQuarry (the “Service”) — the marketing site at zipquarry.com and the application at app.zipquarry.com.
By creating an account or using the Service you accept these Terms and our Privacy Policy. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and “you” means that company. If you do not accept these Terms, do not use the Service.
2. What ZipQuarry is
ZipQuarry finds businesses within a radius of a postal code you choose, gathers publicly available context about each one, scores them for fit, and drafts personalised outreach emails you can edit and send from your own connected email account.
ZipQuarry is a drafting and research tool. It does not send anything you have not chosen to send, it does not decide who you contact, and it is not a source of legal, marketing, or business advice.
3. Your account
- You must be at least 18 and able to form a binding contract.
- The Service is for business use. Do not use it for personal or household purposes.
- You are responsible for everything done through your account, and for the security of the Google account you sign in with.
- One account is for one business. Do not share credentials or resell access.
- Tell us promptly at hello@northboundsoftwarestudio.com if you believe your account has been compromised.
4. Connecting Google
ZipQuarry asks for permission to create drafts in and send from your Gmail account. It never requests read access to your mailbox. The Privacy Policy, Section 4 describes each scope, what it is used for, and what it does not permit.
Your use of Gmail remains subject to Google’s Terms of Service and its programme policies. Nothing in these Terms overrides them, and messages you send through ZipQuarry count against your own Gmail sending limits. You may revoke ZipQuarry’s access at any time from Settings or from your Google account permissions page; doing so stops all scheduled sends.
5. Plans and billing
- Prices and plan limits are published on the ZipQuarry site and in the app. Subscriptions renew automatically each period until cancelled.
- Payment is processed by Stripe. Fees are charged in advance and are stated exclusive of applicable taxes, which are added where required.
- Cancel any time. Cancellation takes effect at the end of the current billing period. You keep access until then.
- No pro-rated refunds for a partial period, except where consumer protection law requires one or where we have obviously failed to deliver — in which case ask, and we will deal with it fairly.
- Plan limits (searches, drafts, sends) are enforced by the Service. Exceeding a limit does not silently incur charges; the feature stops until the period resets or you upgrade.
- We may change prices with at least 30 days’ notice by email. A price change never applies to a period you have already paid for.
- Unpaid fees may lead to suspension after we have notified you and given you a reasonable chance to fix it.
6. Acceptable use
This is the section that keeps ZipQuarry usable for everyone on it, and it is enforced.
6.1 Outreach rules
When you send commercial email through ZipQuarry, you must:
- Have a lawful basis to contact each recipient under the law that applies to them — CASL in Canada, CAN-SPAM in the United States, GDPR and the ePrivacy rules in the EEA and UK, and any equivalent elsewhere.
- Send from an address you control and identify yourself truthfully. No forged headers, no misleading sender names, no subject lines that misrepresent what the message is about.
- Keep the unsubscribe mechanism and postal address intact. ZipQuarry adds both to every commercial message on the send path. Removing, obscuring or breaking either is a breach of these Terms and, separately, of the law.
- Honour opt-outs. ZipQuarry suppresses them automatically. Do not work around suppression by re-importing an address, editing a record, or sending from elsewhere.
- Keep your postal address accurate. The Service requires one because the law does. An address that does not reach you is not compliance.
6.2 You may not
- Send unlawful, deceptive, harassing, defamatory, or discriminatory messages.
- Promote malware, phishing, fraud, pyramid schemes, or anything designed to deceive the recipient about who you are or what you are selling.
- Use the Service to contact individuals in a personal capacity rather than businesses, or to build lists of individuals unrelated to a legitimate business offering.
- Export, sell, license or redistribute prospect data obtained through the Service as a data product. The data is for your own outreach.
- Scrape, spider, or bulk-extract ZipQuarry itself; access it by any automated means other than a documented interface; or circumvent rate limits, plan limits or authentication.
- Reverse-engineer the Service, or use it to build a competing product.
- Interfere with the Service’s operation or security, or probe it without our written permission — other than good-faith vulnerability reporting to hello@northboundsoftwarestudio.com, which is welcome.
- Use the Service in a way that breaches the terms of Google, Stripe, or any other provider ZipQuarry depends on.
What we will do about it
If we believe you are breaching this section we may suspend sending, suspend the account, or terminate it. Where the risk allows, we will tell you first and give you a chance to fix it. Where it does not — active fraud, an inbox-provider complaint, a regulator — we will act first and explain afterwards. Serious or repeated breach means termination without refund.
7. You are the sender
ZipQuarry drafts; you decide and you send. You are the sender of every message that leaves your account, for every legal purpose. You are responsible for who you contact, what you say, and whether you were entitled to contact them.
ZipQuarry enforces the mechanical parts of compliance — the unsubscribe link, the postal address, the suppression list, the check that a contact address was publicly published before a commercial message goes to it. That enforcement is a safety net, not a legal opinion, and it does not make you compliant on its own. Nothing in the Service or on this site is legal advice. If you are sending at volume, into multiple countries, or into a regulated industry, get advice from someone qualified.
8. AI output
ZipQuarry uses large language models to score prospects and draft emails. Machine-generated text can be wrong, and confidently so. Scores are estimates, not facts. Enriched details about a business can be out of date or mistaken. Drafts can contain claims you cannot substantiate.
Read every draft before it goes out. You are responsible for the accuracy of anything you send, including advertising claims, which in Canada must be substantiated before they are made. We make no warranty as to the accuracy, quality or suitability of AI output, and identical or similar output may be generated for other users.
9. Your content
You keep ownership of what you put into ZipQuarry — your business profile, your edits, your templates, your sending history. You grant us a limited, non-exclusive licence to host, process and transmit it strictly for the purpose of operating the Service for you.
We do not use your content to train AI models, and we do not sell it. You can export your data or delete your account at any time; the Privacy Policy, Section 8 sets out what is deleted and when.
10. Our intellectual property
ZipQuarry — its software, interface, scoring approach, prompts, documentation, name and branding — belongs to Northbound. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Service while your account is in good standing. Nothing more is granted by implication.
If you send us feedback or a feature suggestion, we may use it without obligation or payment. This does not affect your ownership of anything you already own.
11. Third-party services
ZipQuarry depends on services operated by others — Google, Stripe, OpenAI, Anthropic, Neon, Vercel and Resend among them. Their availability, terms and pricing are outside our control. If one of them changes materially or becomes unavailable, features that depend on it may change or stop. We will tell you when that affects something you rely on.
12. Availability
We work to keep ZipQuarry available and will give reasonable notice of planned maintenance where we can. We do not commit to a specific uptime figure and there is no service-level agreement attached to these Terms. We may add, change or remove features; where a change materially reduces what you are paying for, we will notify you and you may cancel for a pro-rated refund of the unused period.
13. Termination
You may stop using the Service and delete your account at any time, from Settings. We may suspend or terminate your account for breach of these Terms (particularly Section 6), for non-payment after notice, or if required by law or by a provider we depend on.
On termination your right to use the Service ends immediately and scheduled sends stop. Export anything you want to keep before you delete. Sections 7 through 17 survive termination.
14. Disclaimers
The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage.
We do not warrant that the Service will be uninterrupted or error-free, that prospect data will be accurate or complete, that any message will be delivered or reach an inbox, or that using ZipQuarry will produce replies, meetings or revenue. Some jurisdictions do not allow certain exclusions, in which case they apply to you only to the extent permitted.
15. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business opportunities, or lost or corrupted data, however caused and on any theory of liability.
Our total aggregate liability arising out of or relating to these Terms or the Service is limited to the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) CAD $100.
These limits do not apply to liability that cannot be limited by law, including fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
16. Indemnity
You will indemnify and hold harmless Northbound and its personnel from claims, damages, penalties and reasonable legal costs arising from: your use of the Service; the content of messages you send; any breach of Section 6; and any claim that your outreach violated anti-spam, privacy, advertising or consumer protection law.
This reflects the actual allocation of control: we cannot see who you decided to email or what you decided to claim, and you can.
17. Governing law and disputes
These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-laws rules. The courts of Ontario have exclusive jurisdiction, and both parties submit to them.
Before filing anything, email hello@northboundsoftwarestudio.com and give us 30 days to resolve it. Most disputes end there. Nothing in this section limits any non-waivable right you have as a consumer under the law of your country of residence.
18. Changes to these Terms
We may update these Terms. When we do we change the date at the top. For material changes we will give account holders at least 30 days’ notice by email before they take effect. Continuing to use the Service after that means you accept the new Terms; if you do not, cancel before they take effect and we will refund the unused portion of your current period.
19. Contact
Northbound Software Studio
Toronto, Ontario, Canada
hello@northboundsoftwarestudio.com
See also the ZipQuarry Privacy Policy. If these Terms and the Privacy Policy conflict on a privacy question, the Privacy Policy governs.